jorge morales

organic subtle jewelry

 

Terms & Conditions

Article 1: Introduction and contact

1.1 Introduction

The present terms and conditions of sale apply exclusively to the company jorge morales jewelry (hereafter "We") and any person visiting the website or buying a product from the website ginette-ny.com (hereafter "You"). They also cover the jorge morales jewelry guarantee policy.

The terms and conditions of sale are available for anyone to read on the website ginette-ny.com (hereafter the "Website"). These terms and conditions of sale can be modified at any time. The terms and conditions applicable are those on the website at the date of your order.

1.2 Contact and identification of vendor

jorge morales jewelry is managed by Warung Sopa S.L. with head offices at Nieremberg, 23 –

28002 Madrid, Spain. Tel & WA.: +34 653806565 –

Registered with tax number ESB86446838

If you would like to contact us, here are our contact details:

customer service
jorge@sopa.vg

 1.3 Identification of the website

This website belongs to and is managed by jorge morales jewelry 

Article 2: Contract

2.1 Terms and conditions for placing an order

  • You are a person aged 18 or over and have the legal capacity or have parental authorisation to place an order on the website.

  • You have authority for your personal assets

  • You accept without reserve these terms and conditions of sale

  • You are fully authorised to use a payment card to pay for your order and this card has access to sufficient funds for the full payment of your order.

If one or more of these four conditions are not met, you are not authorised to use this website and place an order.

2.2 Order

After placing your order, we will send you a confirmation email.

You can track your order  in TRACK YOUR ORDER

Your order includes an invoice in euros that you can download after delivery from MY ORDERS. 

2.3 Box and case

Every piece of jewellery purchased comes with a box and a fabric purse.

 

Article 3: Price, availability, delivery and customs

3.1 Price

The prices shown on the website are in euros and include Spanish taxes (European VAT and other applicable taxes) including:

  • order processing fees

  • all packaging, including boxes in which every piece of jewellery ordered will be delivered

  • not including postage which will be billed as an extra cost

We reserve the right to change our prices at any time and without warning. Products already ordered will be invoiced at the prices when the order was placed.

Despite every effort, a number of products on our website may be incorrectly priced. 

3.2 Availability and delivery

The standard delivery date on the website is on the information page for each product. In the case of a delayed delivery, you will be contacted by email and/or telephone as soon as we have the information. If there is a change to the size or reference once your initial order has been confirmed and paid for, the delivery date indicated at the time of purchase and in your account will no longer be valid. It will be reissued by the customer service department once it has processed your modified order. We cannot guarantee delivery at the date for your first choice of jewellery because the change in reference or size may cause a delay in the regular manufacture or delivery process.

The delivery time for in-stock products is 3-5 business days.

 If, despite every effort, a product cannot be delivered, we will inform you by email and/or telephone as soon as possible and your order will be cancelled without any form of compensation beyond the reimbursement of the order payment.

The deliveries are available for  the following countries :

worldwide 

3.3 European Union custom duties

Orders are dispatched from Bali, Indonesia or Madrid, Spain . We are not covering any arrival custom duty… this not applicable for deliveries within the European Union.

 

Article 4: Payment

4.1 Accepted methods of payment

You can pay by Visa/Mastercard…. Paypal and Apple pay.

The information for payment (address, amount, order, etc.) can be found in the order confirmation and must be respected to the letter to ensure the order is processed.

Payment by cheque or postal order is not accepted. 

4.2 Payment refused and order cancellation

For security reasons, we reserve the right to refuse payments and also cancel orders:

- if a delivery address is not referenced, deliveries to hotels and PO boxes

- if we cannot contact the person who placed the order

- if we have any doubts about the legitimacy of the order

 

4.3 Protection

 Furthermore, we hereby inform you, in connection with your order, of the use of the "Fraud Expert" solution in addition to the processing of card not present payments. Your personal data is processed by Ingenico e-Commerce Solutions SPRL being the controller, for the purpose of preventing and combating fraud (determining risk levels associated with transactions, detecting and managing any resulting alerts, informing merchants to allow them to take decisions, "human" reviews of transactions with a specified level of risk, modelling of the score).

The collection of certain of your personal data is a mandatory requirement for this purpose. Without this data, your transaction could be delayed or rendered impossible and your order cancelled.

 This data is intended for the authorised departments of the Ingenico e-Commerce Solutions entities involved in such processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.

 Furthermore, we hereby inform you, in connection with your order, of the use of the Fraud Expert solution, which means that your data will be subject to further processing in addition to the processing of card not present payments. Ingenico e-Commerce Solutions SPRL (Ingenico) is the controller for this additional processing intended to prevent and combat fraud, determine a risk level and model the score.

 Any fraud may result in the recording of your personal data in a file managed by Ingenico in order to retain a trace of frauds, in particular to provide information for criteria used to evaluate risks and the score templates used. This recording of your data may also give rise to you being assigned a higher risk in the event of any subsequent order placed with a merchant that is active in the same type of industry/sector and that is using the Fraud Expert solution, and could potentially lead to the rejection of this order by the merchant.

 With regard to the Fraud Expert solution, you have the right to query, access and correct your data, as well as the right to object, for a legitimate reason, to the processing of your data by the Fraud Expert solution. To exercise this right, you can send a letter to: Ingenico e-Commerce Solutions SPRL - Legal department "data protection" - Boulevard de la Woluwe 102 – B-1200 Brussels (Belgium), or send an email to: privacy@ecom.ingenico.com, accompanied by a signed copy of proof of identity.

 

 

 

 

Article 5: Liability

We decline all liability in the case where the item delivered does not respect the laws of the destination country outside of the European Union.

We will take every professional precaution to ensure customer service. Nevertheless, we cannot be deemed liable if we are unable to fulfil our contractual obligation due to unforeseeable circumstances or force majeure as defined by jurisprudence under French jurisdiction.

Furthermore, in the case of insubstantial differences between the presentation photographs of items on our website, texts and illustrations and the ordered items, we cannot be deemed liable.

We make every effort possible to guarantee the services mentioned in these terms and conditions of sale. We are liable for any direct or foreseeable damage when visiting the website or when concluding the contract of sale between ourselves and you, however this compensation could not exceed the total of the purchase concerned.

Under no circumstances could we be considered liable for the loss of profit, commercial loss, loss of data, loss of income or any other indirect loss or which was not foreseeable at the time of visiting the website or at the time of concluding the contract of sale between ourselves and you.

 

Article 6: Reserve of ownership

The goods delivered will remain our property until you take physical possession of the delivered product once it has been paid for.

 

Article 7: Right of withdrawal and returns

jorge morales jewelry is primarily concerned with your satisfaction. You have an unconditional right of withdrawal without explanation within seven (7) calendar days of sending your invoice.

Please note that the delivered products must not have been used. If you would like to exercise your right of withdrawal and cancel the contract of sale, jorge morales jewelry will refund the amount spent less any postage for the ordered items which remains at your cost and under the condition that the products have not been worn or damaged and are returned in their original jorge morales jewelry box, otherwise the item will be sent back to you.

 To exercise your right of withdrawal, you must inform us of your decision to withdraw within seven (7) days of receipt of sending your invoice, using the withdrawal form that you have duly completed, downloaded from the MY RETURNS, page and returning the form and items by post to the following address:

Sopa

Nieremberg, 23

28002 Madrid, Spain

Returned items must be in their original box.

Postage for returned items is at your cost.

 Following receipt of your returned items, we will immediately refund you the entire order excluding postage costs. The refund will be by bank transfer to the card that was used to pay the initial invoice. Returned items cannot be replaced or exchanged. A new online order must be placed.

 

Article 8: Website access and property rights

We grant you access to and the use of our website for your own personal use. 
Under no circumstances are you authorised to download, reproduce, copy, sell, use or modify all or part of this website (in particular the listed products, descriptions, prices, downloads or copies of information, use of data, software, sounds, graphics, images, texts, photographs, tools) without our express written authorisation.

 The website contains links to other websites. These other websites are not under our control and under no circumstances could we be held liable for the exactitude, respect of intellectual property rights, legality, decency or any content of these websites.

Article 9: Personal data protection

We pledge to protect any and all personal data pertaining to you. All personal data pertaining to you collected by us will be processed in the strictest confidentiality, in compliance with our policy for personal data protection:

  • Your personal data collected from elements that you enter into the website will exclusively be used to process your order in the best possible conditions and to recommend suitable offers

  • Your personal data are never rented out, sold or passed on to a third party, other than to process your order.

  • You have the right to access, oppose, modify and delete all of your personal information on our secure account management interface.

  • Non-personal data provided by your activity on the website is used to improve customer services, in particular website usability, products presented and customer relations.

The processing of information provided by the intermediary of the website ginette-ny.com is the object of a CNIL declaration. 

Article 10: Applicable law and jurisdiction

The present terms and conditions of sale are subject to Spanish law.

Any disputes concerning the commercial relationship between ourselves and you are subject to Spanish jurisdiction. 

 

JORGE MORALES JEWELRY GUARANTEE POLICY, ONLY FOR ORDERS FROM CURRENT WEBSITE

 REPLACEMENTS - CUSTOMER SERVICE , ONLY FOR ORDERS FROM CURRENT WEBSITE 

Repairs (Customer Service)

If a part is not covered by the terms of the above jorge morales jewelry legal guarantee, we will offer you our repair service. Please note that jorge morales jewelry only offers this service if the repair is possible, meaning:

  • If the product is a genuine jorge morales jewelry product.

  • If it is possible to recreate the original product.

  • If the spare parts required for the repair are available.

Please return the jorge morales jewelry product in its original packaging to the jorge morales jewelry head offices by post. The parcel must be sent recorded delivery and insured. jorge morales jewelry declines all liability in the case of damage, loss or theft during transportation.

To find your exact ring size and to reduce postal exchanges, download the ring size chart from the SIZE GUIDE page and follow the instructions provided.

 

  • FINAL ARTICLE - Pre-contractual information - Customer acceptance

You recognise having received, prior to placing your order, an understandable and legible version of the present terms and conditions of sale and all information covered by articles L111-1 to L111-7 and in particular:

  • The essential product characteristics, taking into consideration the communication medium used and the product concerned;

  • The price of the products and the associated costs (delivery for example);

  • In the absence of the immediate fulfilment of the contract, the date or time at which the vendor pledges to deliver the product;

  • The information concerning the identity of the vendor, the postal address, telephone and email details and business if not already apparent from the context;

  • The information concerning the legal and contractual guarantees and their implementation formalities;

  • The functionalities of the digital content and, where necessary, its interoperability;

  • The possibility of engaging mediation in the case of a dispute;

  • The information concerning the right of withdrawal (existence, conditions, time-frame, formalities for exercising this right and standard withdrawal form), the cost of returning the products, cancellation formalities and other important contractual conditions.

 

A physical (or corporate) person ordering from the website

 entails full agreement and acceptance of these terms and conditions of sale which you have expressly recognised.


 

Privacy Policy

Privacy Policy

jorge morales jewelry take your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you, including how we will use your personal data and the steps that we take to ensure that it is kept safe.

jorge morales jewelry shall process all personal information in accordance with data protection legislation and regulations relating to the processing of personal data and privacy, including but not limited to the General Data Protection Regulation (EU) 2016/679).

jorge morales jewelry is responsible as ‘controller’ of personal information for the purposes of those laws.

What personal information do we collect about you?

In order to provide you with our services and products and the legitimate interests of jorge morales jewelry, we may collect personal information about you from our websites, telephone conversations, emails, and written and oral communications. We may, for example, keep a record of your name, address, email address and/or telephone number.

In addition to the information you knowingly provide, jorge morales jewelry collects the domain names and IP addresses of its visitors to the website www.jorge@sopa.vg along with usage statistics (for example, types of web browsers and operating systems used) and browsing history. This data is used to promote our services. jorge morales jewelry may combine this information with the personally identifiable and other information it collects.

How will we use your personal information?

We will primarily use your personal information to provide our services and products to you.

We may also use your personal information for one or more of the following purposes:

a) to process requests and purchases and manage your interactions with us;
b) to communicate with you about services or products you have requested from us: for example, in the event that the service or product you have requested is unavailable; or if there is a query or problem with your requests; or when (in accordance with your preferences) we keep in touch with you about similar services or products;
c) for record-keeping purposes;
d) to fulfil our legal obligations (for example, where we are required to keep records of transactions or share information with authorities);
e) to improve the quality of our services;
f) subject to the terms of this Privacy Policy and your preferences, for marketing purposes and so that we can improve and tailor the services and/or products we offer you;

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties, but these statistics will not include information that can be used to identify you.

Disclosure of your personal information

In order to provide our services and products, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.

In very limited circumstances, we may disclose your personal information to third parties if we are under a legal obligation to do so.

What if you do not want to receive marketing information?

We consider it is in jorge morales jewelry legitimate interest to keep you informed about what we offer. If you would rather not receive marketing information from us, please contact us (see the section “How to contact jorge morales jewelry below).

If you agree to us providing you with marketing information or jorge morales jewelry news, you can always opt out at a later date or narrow your preferences. You are in control of what you receive. However, please note that where you withhold or withdraw your consent to be contacted in this way, we may be unable to keep you informed of new services, products, events and/or special offers that may interest you.

Cookies and other information-gathering technologies

Our website jorge morales jewelry uses cookies.

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

How we protect and keep your personal information

We keep your personal data for no longer than necessary for a lawful purpose, such as processing a purchase (or for a reasonable period after the purchase so that we can process any claim or query).

We will also keep your contact details for as long as we believe you wish to hear from us using those contact details.

Oxx Jewellery takes the security of your personal information seriously. jorge morales jewelry will attempt to protect against the loss, misuse and alteration of your personal information. jorge morales jewelry has implemented reasonable administrative, technical and physical measures to protect your personal information.

However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external websites and recommend that you check the privacy and security policies and procedures of every website that you use and submit your personal details to.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this Privacy Policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information, you agree to these transfers for the purposes specified above.

Access to your personal information and updating and correcting your personal information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to jorge@sopa.vg

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please amend your details by contacting an@oxxjewellery.london.

You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate or unnecessary. You have various other rights including the right to object to or restrict certain types of data processing, to withdraw consent where you have given it, to ask us to transfer your data to a third party, and to raise any concerns with the Information Commissioner.

Social media followers

Interaction on social media

If you follow one of our social media accounts, we receive basic personal data about you according to your profile: your account name, gender, general interests, location, age. You may also communicate with us directly and provide content in this way. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

Data Uses

This personal data will be used within the terms and functionality of the social media sites.

Data Sharing

We are not responsible for the user terms or activities of third party sites. However, jorge morales jewelry will not sell your information nor permit others to do so. We will not share your information with any third party except as stated in this Privacy Policy or as required to operate our social media sites, provide our services and/or products to you and/or administer your account.

Changes to Privacy Notice

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, where appropriate, place notices on other pages of our websites and advertise on our social media platforms. Any material changes that affect how your personal data is used will be provided to you, so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on 20 May 2018.

How to contact jorge morales jewelry

If you would like to contact jorge morales Jewelry with any queries about our Privacy Policy, please send an email to jorge@sopa.vg.