Shipping Methods
UPS Door-to-Door courier service From Bali, Indonesia or Madrid, Spain….
EMS Door-to-Door postal service from Bali, Indonesia or Madrid, Spain….
Courier
2nd Day
Overnight
Easy Returns & Exchanges
Orders
If you would like to make a purchase, you can place an order via email or instagram.
We have a 7 day exchange policy for store credit only. We do not offer refund.
CARE & REPAIRS
We also offer repairs for all of our jewelry.
all ear wires are silver or silver plated 18 Kts.. Depending on how frequently they are worn, due to the dangling movement, they can wear through.
New wires can be purchased for replacement.
We do our best to repair or replace broken or lost earrings, but can't guarantee that all are fixable, due to the availability of stones and materials.
All plated and oxidized jewelry may wear over time, and may be replated or reoxidized for a fee. Jewelry can be washed with mild neutral detergent or jewellery cleaning products.
When to Remove Your Jewelry
Before swimming and strenuous activities. Salt water and chlorine can damage your jewelry. Add sweat to the list when it comes to gold and silver coatings.
Before applying sunscreen and bug spray. Lotion can get into the crevices of chains and prongs, and both lotions and sprays create a film on your jewelry, making it dull and dingy.
In direct sunlight. The sun can bleach certain materials...
In cold water. Cool temperatures cause your fingers to shrink, creating room for your ring to slip off. And when in water, you may not even notice until it's too late. R.I.P. ocean-bottom-dwelling jewelry.
Before going into a hot tub or swimming pool. Chlorine can damage and discolor metals (like gold and platinum) and can slowly erode the finish and polish of gemstones.
Before gardening. Dirt and small rocks are abrasive. If not cleaned right away, your jewelry can be permanently damaged. Beware the dangers of gardening gloves too.
Repairs should be mailed with no commercial value proforma invoice to the address below:
Attn: Repairs
Sopa
Nieremberg, 23 28002 Madrid, Spain
T. +34653806565…. Whatsapp too !